Refund policy

Changed your mind

Return an unopened product within 14 days of delivery for a full refund of the product price, less the original shipping cost. Return postage is at your expense. Email hello@teelixir.com with your name, order number and the item, and tell us whether you would like a refund, exchange or store credit.

Tried it and it wasn't for you

Our satisfaction guarantee covers one product, once. Tell us within 90 days of delivery and we will refund you in full – no return, no forms, the product is yours to keep. Applies to the smallest size of that product. Samples and satchels are excluded.

Faulty, damaged or not as described

Contact us at any time – there is no time limit. We will arrange a replacement or a refund and we cover return postage. A photo helps us sort it quickly. Please check your parcel on arrival and let us know as soon as you notice a problem.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Order Confirmation

As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

Order Shipment

Your order will ship within 3 business days from the purchase date. In most circumstances, your order will ship sooner than that, however, due to varying order volumes at different times of the year, it may take a longer or shorter amount of time. If you need rush order processing, please contact us at hello@teelixir.com. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provide at checkout. If you do not receive tracking information from us within four business days of your order, please feel free to contact us at hello@teelixir.com.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it and contact us immediately. If your item(s) do arrive damaged please contact us at hello@teelixir.com and we will process you with a refund or replace the damaged goods.

International Orders (outside Australia):

***Please review your country’s Importation regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies.***

Customs:

International orders/shipments may be subject to Customs fees or taxes charged by the country in which your order is delivered. We have seen these fees range from 0% – 50%.

Teelixir is not responsible for paying fees charged by Customs or the rate charged by Customs. It is the customer’s responsibility to pay the Customs fee.

If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us.

International orders/shipments may be subject to the possible opening of and inspection of goods by Customs officials in the country of delivery. Teelixir is not responsible for orders that are held up at Customs, damaged by Customs, or refused entrance by Customs due to this process.

Teelixir is not responsible for reshipping orders that are refused at Customs. If Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the order.

***In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund.

*** We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.